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01-24-2005, 11:41 PM
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Join Date: Jul 2003
Location: 33,000 FT
Posts: 248
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Unless you are a dealer, you wouldn't know about customer service. Having worked in a proshop which sold Graf along side CCM, Bauer/Nike; Graf was certainly the most demanded skates. On skates we never had to return anything, we had more RMAs with their sticks and once with their gloves. Caved in boots is a big sign of mistreatment, sounds like somebody left their skates in the bag without proper drying - why else would a boot break down prematurely.

IIRC Graf has two plants, one in Calgary and the other is somewhere in Europe (Switzerland?). If you are indeed in Germany and bought from a local retailer you probably received skates from the Europe plant.

Graf is nothing but top notch.

Flyboy34 is offline