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10-17-2011, 09:11 PM
  #52
Lshap
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Join Date: Jun 2011
Location: Montreal
Country: Canada
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Quote:
Originally Posted by bjac View Post
That's business buddy and you had better get use to it because it isn't going to change. When you pay this money that you are talking about, you are not buying a part of the Canadiens, you are purchasing the right to watch or experience the product that the Canadiens offer (or in the case of merchandise/beer, you are purchasing the specific item mentioned). Do not confuse the two. We do not have a right to this information because we do not own a single portion of the company. Any information that we do know is by the grace of the owners. If ownership wants to keep something to themselves, which is pure speculation at this point anyway, then they have every right to do so. Also, in the case of Montreal, secrecy certainly has its uses. We cheer for a very unique team in many ways, both positive and negative. We've all see what a little bit of information can turn into. It is a media circus in Montreal, and at times, feeding the frenzy can be detrimental to the team and its players.

When I buy a coffee at Tim Hortons I do not demand to see where the money is spent within the company, or when the cafe mocha machine will be fixed and what exactly was wrong with it in the first place. I take my coffee, enjoy it, hope the cafe mocha machine gets fixed in the future, and leave. While the Candiens are clearly more important to both of us than a Tim Hortons coffee, it does not change that parrallels can be drawn between the two situations.
Our relationship with the Canadiens isn't one of shareholder-to-owner, it's customer-to-business. And while customers of a business cannot demand to see its financial books, they certainly do have the right to see a list of ingredients, as well as the expiry date, on whatever they buy. If the ingredients change, the business is obligated to report it.

I realize Markov isn't a tub of yogurt, but we the customers do have the right to expect honest updates on a major product of this business we choose to frequent.

On their part, the Canadiens organization is well aware they MUST give fans information about their players, which they do -- usually -- because they know that ignoring loyal customers is a surefire way for any business to fail. It is by the grace of paying customers that the Canadiens have become profitable. THAT'S business.

My argument was that I believe the organization has been placed in an awkward lose-lose situation with Markov, and their stalling has made them look bad. They've been paralyzed between giving us too-little good news and withholding too much bad news, with the result that many fans simply filled that information vacuum with their own worst-case scenarios. As I said earlier, the organization is made up of smart guys who I believe have the right intentions, but who make as many honest marketing mistakes as any other company. IMO they should have given fans what they wanted -- more in-depth updates on Markov's status. They didn't, but I guarantee they debated long and hard over it. But -- trust me on this -- they did NOT debate whether the fans had a right to that information.

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