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06-06-2012, 12:31 PM
  #341
Mayor Bee
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Quote:
Originally Posted by CapnCornelius View Post
Hasn't changed.

Happens at all levels of management in retail. As MB suggested, it is a thankless profession. Pay at the lower levels is not good. Hours are horrible. People are not even vaguely appreciative when they do receive good service.
I think anyone who's worked retail or customer service knows the answer to this one immediately.

Which happens more often:
1) Provide excellent service, leaving the customer happy, with the customer telling someone (anyone) else employed there that excellent service was provided, or
2) Be pointed to by a parent telling their child, "If you don't knock it off, you'll end up throwing your life away by working here like (employee) is". This takes on many other variants..."that's what happens when you drop out of high school", "if you want to know about poor life choices, ask (employee) since obviously they know", and so on.

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