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08-22-2012, 01:54 PM
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Join Date: Sep 2009
Location: Northern California
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When you get an RA#, there's no guarantee that the company will give you a replacement and/or repair the item. The RA# is for the vendor to process the return and assess the item whether it's under warranty or not; basically they put the item under "warranty consideration". Companies can tell whether the item is defective in the manufacturing process or if the item broke due to misuse/abuse. I don't work in the hockey industry, but in the golf industry and I make about 20 calls a week to various manufacturers regarding warranty consideration on "defective" equipment. Half of the golf clubs with broken shafts are due to golfers that have bad technique; yet the customer always will claim it's defective.

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