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09-14-2012, 01:08 PM
  #607
PassShootScore
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Join Date: May 2010
Location: Long Island
Country: United States
Posts: 634
vCash: 1150
Quote:
Originally Posted by GordonGecko View Post
No, you won't get charged. This is from last year:


EMAIL 1:

10/6/2011
Dear XXXXXX,

As a New York Knicks Season Subscriber, you are an integral part of the Knicks family and we greatly appreciate your patience as the NBA and National Basketball Players Association continue to negotiate a new collective bargaining agreement. As you are likely aware, the NBA previously postponed player training camps and cancelled the first week of pre-season games. The league has now cancelled the remainder of the pre-season, which includes all three pre-season games scheduled at MSG. In addition, the NBA announced that the first two weeks of the regular season will be cancelled if no agreement has been reached by October 10. We will keep you informed of any developments.
Please know that your investment in New York Knicks season tickets is fully protected. As described below, you will be credited for any home games lost that you have already purchased and paid for. For Subscribers who are current on their season ticket payments, the Knicks will not collect additional payments for the duration of the work stoppage, and are providing two options for money on your account for cancelled games:

Knicks Loyalty Program (Option 1):
Select the "Knicks Loyalty Program" to keep your money on account and that money will earn interest at an annual rate of 2% effective and retroactive to October 1, 2011. Interest will be credited to your season subscription account and applied (along with the amounts for prepaid games that were not played) to your 2011-12 season subscription, the purchase of 2012 NBA Playoff tickets or towards your 2012-13 season tickets. Interest will accrue until the resolution of the labor dispute or, in the event that a full-season cancellation is announced, through January 31, 2012. To select the Knicks Loyalty Program, please opt in by Friday, October 21 at 5pm.

Refund Program (Option 2):
For Accounts that are paid in full for their 2011-12 season tickets: If you choose the Refund Program, you will be credited 1% annual interest on your 2011-12 season ticket account effective and retroactive to October 1, 2011. In addition, you will receive a monthly refund equal to the ticket value of all games cancelled for that month plus interest earned during that month. Should you choose to take advantage of the Refund Program, please opt in by Friday, October 21 at 5pm.

For Accounts that are not paid in full for their 2011-12 season tickets: If you choose the Refund Program, you will be credited 1% annual interest on your 2011-12 season ticket account effective and retroactive to October 1, 2011. Monthly refunds will begin once the value of the remaining games scheduled is less than the amount on your season ticket account. For example, if you have paid $6,000 toward a $10,000 total cost for season tickets, you would first receive a monthly refund when the value of remaining games is less than $6,000. Should you choose to take advantage of the Refund Program, please opt in by Friday, October 21 at 5pm.

Please note that if you fail to elect either program by Friday, October 21 at 5pm you will automatically be enrolled in the Refund Program (Option 2).
We also want to assure you that the NBA’s efforts continue to focus on reaching an agreement that benefits all parties so that you can get back to enjoying the excitement of New York Knicks basketball.

Please click here to choose your option. If you prefer to select your option over the phone, you can do so by calling your Knicks Dedicated Experience Manager Joel Decastro at 212-465-6232 or joel.decastro@msg.com. Should you not be able to reach Joel, please call the Experience Manager Team at 212-465-6050, and we will be happy to answer any questions or concerns you may have.

Thank you again for your continued support and loyalty.
Sincerely,

Scott O'Neil
President
MSG Sports
scott.o’neil@msg.com

Howard Jacobs
Executive Vice President, Marketing & Sales
MSG Sports
howard.jacobs@msg.com




EMAIL 2:

10/12/2011
Dear XXXXXX,

Last week, we informed our Knicks season subscribers that the NBA had cancelled the 2011 preseason and that if no collective bargaining agreement were reached with the National Basketball Association Players Association by October 10th, the NBA would make further cancellations. Because a new collective bargaining agreement has not been reached, the NBA officially announced that it has cancelled the first two weeks of the 2011-12 regular season.

As we shared last week, your investment in New York Knicks season tickets is fully protected. Moreover, for those subscribers that are current on their season ticket payments, we will not collect additional payments for the duration of the work stoppage and are providing you two options for your money currently on account: (i) the Knicks Loyalty Plan, where you can keep your money on account and earn 2% interest, or (ii) the Refund Program, where you can be refunded for games paid for and cancelled while earning 1% interest.

If you have not already done so, please click on the link below to choose between these two options. If you prefer to select your option over the phone or via email, you can do so by calling your Knicks Dedicated Experience Manager Joel Decastro at 212-465-6232 or via email at joel.decastro@msg.com. Should you not be able to reach Joel, please call the Experience Manager Team at 212-465-6050, and we will be happy to answer any questions or concerns you may have.
Please click here to select your option.

Thank you again for your continued support of the Knicks.
Sincerely,

Joel Decastro
Your Knicks Dedicated Experience Manager




EMAIL 3:
11/09/2011

Dear XXXXXX,

As you are aware, the NBA has not reached a new collective bargaining agreement with the National Basketball Players Association which has resulted in the cancellation of all games scheduled through November 30. You are currently enrolled in our refund program through which you will receive a monthly refund for all cancelled games the previous month as well as 1% annual interest on your account balance. In the next few days you will be receiving your first refund for the three cancelled games in October. Please note the following:
  • All refunds and interest payments will be sent within 10 days of the last day of the affected month.
  • Refunds will be processed in the same method of payment used to purchase your season tickets. (e.g. if you paid for your season tickets with a credit card, your credit card will be refunded.)
  • All interest payments will be processed via check.
Should you not receive your refund and interest payment in the next few days or have any questions related to your season ticket account, don’t hesitate to contact me via phone at 212-465-6232 or via email at joel.decastro@msg.com.

As always, we will continue to keep you informed as the collective bargaining negotiations continue. We truly value you as an integral part of the Knicks Family and thank you for your continued support.

Your Dedicated Experience Manager,

Joel Decastro
thanks i appreciate it

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