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09-28-2012, 12:29 PM
Section 208 Row 15
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Originally Posted by NYR89 View Post
From a reps perspective this would make me happy. In all honesty, if a customer calls in and is always a dbag I won't ever go out of my way to help them out. If someone calls in and is polite and understanding I would bend more to try and help. Being in your reps good graces is good for both parties.
I agree with this, but you also have to be stern. I was told over and over again that downgrading was not an option, and I stuck to my gun and told them that was unacceptable based upon where there assigned me. I was respectful and never yelled, but never gave in to them either. The rep finally said he would take care of me -- and he did.

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