Thread: OT: Technical Questions
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10-19-2012, 01:59 PM
  #399
Le Tricolore
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Quote:
Originally Posted by Avim86 View Post
I guess things have changed in a couple years I was in Loyalty/Retention and TSR(EHO) and mentioning competition always did the trick.
For billing disputes? Eh... maybe for price plans.

Quote:
Originally Posted by Avim86 View Post
This will work I'd be surprised if they gave you a hard time since you're not a credit fisher or constant complainer...Call in the morning rather then night a nice amount of reps reach their personal credit quota by the the middle of the day so they are more stingy (my opinion from what I noticed in people's behavior) although officially they no real limit , it's case by case and negotiation.
There's no quota. It really won't make any difference at all when he calls. Though, calling in the evening he'll have a better chance to land on a newbie and maybe sweet talk his way a little easier, haha

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