Thread: OT: Technical Questions
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10-19-2012, 01:59 PM
Le Tricolore
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Originally Posted by Avim86 View Post
I guess things have changed in a couple years I was in Loyalty/Retention and TSR(EHO) and mentioning competition always did the trick.
For billing disputes? Eh... maybe for price plans.

Originally Posted by Avim86 View Post
This will work I'd be surprised if they gave you a hard time since you're not a credit fisher or constant complainer...Call in the morning rather then night a nice amount of reps reach their personal credit quota by the the middle of the day so they are more stingy (my opinion from what I noticed in people's behavior) although officially they no real limit , it's case by case and negotiation.
There's no quota. It really won't make any difference at all when he calls. Though, calling in the evening he'll have a better chance to land on a newbie and maybe sweet talk his way a little easier, haha

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