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01-04-2013, 12:18 PM
Geno and Juss '13
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Join Date: Sep 2006
Location: Pittsburgh
Country: United States
Posts: 3,202
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Originally Posted by heartsabres View Post
Every employee IS part of the product. From the dishwasher to the Manger

Every employee IS part of the product From the Mascot, Nacho Stand attendent to Every hockey player and GM.

Every variable, every employee is always a part of the product.
You're wrong. I don't pay high ticket/concession prices to have a loud beer vendor try to be entertaining. I pay high prices for hockey and that beer.

I don't care who hands me the nachos, as long as they're sanitary and hot. It doesn't take an extraordinary skillset or years of practice to be able to do that.

I DO care about who is skating on the ice. And I do expect the players to have extraordinary skillsets and have put in years of practice.

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