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01-29-2013, 01:55 PM
  #35
BankStreetParade
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Join Date: Jan 2013
Location: Ottawa
Country: Canada
Posts: 1,484
vCash: 500
Quote:
Originally Posted by SilverSeven View Post
If you have been a STH for any amount of time you will have noticed that prices have skyrocketed and services have plummeted.

Its astounding how much less you get for your money now.

The most frustrating thing is when you go to a game like last night, and the Sens advertise how STH get the best deal possible, then the next ad is for Metro family night...which is a much better deal.

Im all for promos like MFN, but its a little disappointing when you pour thousands into the team year after year and arent treated as well as walk up customers.

The "welcome back" stuff has been pretty good for non STH, but the perks for STH are actually reduced from last season.
The cost of acquiring a new customer is substantially higher than the cost of retaining a current customer. That's something that holds true across all business. That's why there's always promo plans for cell phone plans, internet packages and tv subscriptions that are NOT for existing customers.

With regards to the magazine it's fairly wasteful to print so many copies of something read by so small a percentage of those attending. What they should have done by now is install a public wifi network and have a ScotiaBank Place app that pushes notifications for in-house entertainment to your phone.

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