View Single Post
Old
02-15-2013, 08:22 AM
  #1
OrrCam
Registered User
 
OrrCam's Avatar
 
Join Date: Aug 2008
Posts: 231
vCash: 500
NHL GameCentre - Subscription Cancellations

I don't see a prefix that fits this thread. Hopefully OT means 'off topic' or 'Other', both of which would work I guess....sort of.

Anyway, for the past couple of years, I've subscribed to NHL GameCentre. This year due to availability of the NHL Centre Ice package at a reasonable short-season cost, in mid January I contacted NHL GameCentre by email and cancelled my subscription. They confirmed the cancellation by return email on January 16 advising thy had removed my subscription from the automatic debit (to my credit card) process.

On January 22, yeup you guessed it, they debited the $49.99 payment to my cerdit card. So I sent them another email, this time with a slightly more robust tone, and asked them to credit the $49.99 back to my account forthwith. They've since confirmed that the I can expect to see the credit processed to my credit card in the next 3 to 7 business days. We shall see.

One of my co-workers went through precisely the same cancellation process and they debited his account for payment as well. I would be shocked if this didn't happen to some of the good folks and Bs fans on this board. So if you cancelled the service, you may want to check to ensure the NHL hasn't taken your money anyway. Just sayin'.

Oh by the way, here's NHL GameCentre's email address, in case you need to recover some money:

neuliongclsupport@neulion.com

Go Bruins Go!!!!
OrrCam

OrrCam is offline   Reply With Quote