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04-28-2013, 12:39 AM
  #915
Newhabfan
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Join Date: Sep 2008
Location: Montreal
Posts: 2,051
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Gallant was doing it exactly right. "Shut up and listen" = "Get off the defensive attitude, and take the info I'm giving you". Then he ended with a solid validation "You play very hard right now, it's time to play smart". Also with direct physical contact (a tap on the shoulder I think).

A pro.

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