Rinks, hockey guys, and bad information management
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05-02-2013, 04:16 PM
Join Date: Dec 2009
You're right, those things you describe are not excusable. A call back or an employee willing to find out the right info or transfer you to the proper person are basic customer service items that all businesses should practice.
In general, it sounds as if your rink just has a basic issue with running the business. That is something completely independent of it happening to be an ice rink. I'm sorry your rink sucks so badly.
But the ROI, for a rink, isnt necessarily going to come back. Hell, most of our customers hardly even know or care that we have a website and most of our hockey programs are near capacity.
If your rink had a site that posted the information in advance would it really get them more business? Hard to say, sounds like they'd do much better spending the money on training their employees.
I may have read too much into the original post as it sounds that more of the gripes are just poor customer service rather than just having a crappy website.
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