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Vista blue screening

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Old
05-10-2010, 04:30 PM
  #1
Heaton
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Vista blue screening

Have had Vista for over two years now with no problems. I should probably upgrade but have been really lazy about it. Over the past week my computer has blue screened twice and both happened after downloading and installing a new version of two different applications. First I downloaded a new version of Malware Bytes and it blue screened. Today I downloaded the new version of itunes and it happened again.

I ran check disk and ran both virus scans and everything came back fine. I usually defrag twice a month and keep my computer running pretty healthy.

Any ideas?

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05-10-2010, 05:02 PM
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DrFeelgood
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Any ideas what the error(s) were on the bluescreen? Those are pretty helpful for tracking down problems.

It could be a number of things from something major like a boot sector going bad, to something minor like a bad driver.

If you can't figure it out, you can always do a reformat. That will typically fix the problems, although I know that's usually a last resort for me.

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05-10-2010, 05:08 PM
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Zodiac
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copy down the error code if it happens again. google it and see what comes up.

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05-10-2010, 05:10 PM
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awesomo
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wow your vista blue screened you.... some extremely weird pr0n you are watching!

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05-10-2010, 06:54 PM
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Heaton
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Quote:
Originally Posted by DrFeelgood View Post
Any ideas what the error(s) were on the bluescreen? Those are pretty helpful for tracking down problems.

It could be a number of things from something major like a boot sector going bad, to something minor like a bad driver.

If you can't figure it out, you can always do a reformat. That will typically fix the problems, although I know that's usually a last resort for me.
Yeah. I'm trying to avoid reformatting but might not have a choice

Quote:
Originally Posted by Zodiac View Post
copy down the error code if it happens again. google it and see what comes up.
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini051010-01.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a
BCP1: 0000000000000078
BCP2: 000000000000000C
BCP3: 0000000000000001
BCP4: FFFFF80001C6F8AA
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 58dde14f-0671-4dd9-a7c5-bf2b9df99782

I'm not sure what to google.


Last edited by Heaton: 05-10-2010 at 07:01 PM.
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Old
05-11-2010, 12:17 PM
  #6
Zodiac
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Quote:
Originally Posted by Heaton View Post
Yeah. I'm trying to avoid reformatting but might not have a choice



Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini051010-01.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a
BCP1: 0000000000000078
BCP2: 000000000000000C
BCP3: 0000000000000001
BCP4: FFFFF80001C6F8AA
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Server information: 58dde14f-0671-4dd9-a7c5-bf2b9df99782

I'm not sure what to google.
ya, that stuff isn't very helpful to me anyway. if there was no other information given (like STOP error codes, etc), you could try to check out the mini dump files found in the c:\Windows\Minidump folder. they may contain information such as 'IRQL_NOT_LESS_OR_EQUAL' caused by a certain file (example: drivername.sys). you could then seach that particular filename on google and see what its related to and then update those drivers.

i'd run windows update and let it update anything that needs updating. if that does nothing to help you, you could use windows restore to restore your pc to a point when you know it was working fine.

that's a couple other things you could try for now anyway.

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Old
05-11-2010, 12:19 PM
  #7
Heaton
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Thanks. I'm running system file checker right now. Hopefully that gives me a better indication.

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Old
05-11-2010, 12:41 PM
  #8
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call me crazy but try removing and reinstalling windows installer from add/rem programs in control panel. not sure what the latest one is but itll be on microsoft.com for download. just seems odd multiple applications cause a blue screen while you are installing crap.

you should really keep up with updates in the future.

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Old
05-11-2010, 07:12 PM
  #9
Heaton
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Quote:
Originally Posted by Waltah View Post
call me crazy but try removing and reinstalling windows installer from add/rem programs in control panel. not sure what the latest one is but itll be on microsoft.com for download. just seems odd multiple applications cause a blue screen while you are installing crap.

you should really keep up with updates in the future.
I have been, I'm fully up to date for windows and all other programs, it's set up update and install everyday.

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