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Old
03-06-2012, 08:38 AM
  #451
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Originally Posted by Devs Service Answers View Post
Will look into it for next season. Thanks for bringing it up. A little challenging as nj transit charges us directly for all of these...but I'm sure something could be worked out.

On the perks, while everyone is invited, based on tenure, in the past there was just a skate and team awards. Now there is BBQ, open practice, and all the team events.

On the value cards- some went up slightly and some went down slightly. The overall spend by the devils was actually more than last year. 200 level and clubs got more. Regular lower level dropped slightly. This was done again to even out disparity of what tickets were reselling for. In the lowers (non clubs) rust, orange, red were all moving significantly well on the secondary. These areas were also the ones most protected from any deals this year.

The 100 level folks are mostly new, so this is the first time they are seeing the perks, so it's a nice surprise for them.
I understand........Just thought I would ask because I would rather just use the $200 I am getting as perk for flash pass.

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03-06-2012, 08:45 AM
  #452
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For those who had a credit from mydevilsrewards I suggest you double check that it was actually applied to your invoice. I just got confirmation that although it was on my invoice as a credit it was never actually applied. This kind of stuff shouldn't happen.

Also for those who paid in full despite having a ticketexchange credit you can have it applied to the playoffs even if you did pay as they play. Hopefully it wont be a problem in May.


Last edited by aero8279: 03-06-2012 at 08:50 AM.
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03-06-2012, 08:49 AM
  #453
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For those who had a credit from mydevilsrewards I suggest you double check that it was actually applied to your invoice. I just got confirmation that although it was on my invoice as a credit it was never actually applied. This kind of stuff shouldn't happen.
Yes unfortunately that came up yesterday that credits need to be applies manually. The reason we continue to be given by TM is - since the credit is from the previous season, and that previous season is currently still in the live database, they can't systematically transfer over all credits to the new season.

It's something we're as interested in as you are...and would make things a lot easier...so we're pushing them for it. For now, fan experience team can help you get it done manually...

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03-06-2012, 09:14 AM
  #454
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Originally Posted by aero8279 View Post
For those who had a credit from mydevilsrewards I suggest you double check that it was actually applied to your invoice. I just got confirmation that although it was on my invoice as a credit it was never actually applied. This kind of stuff shouldn't happen.

Also for those who paid in full despite having a ticketexchange credit you can have it applied to the playoffs even if you did pay as they play. Hopefully it wont be a problem in May.
How do you check the invoice? I don't see it under completed invoices yet, and didn't get a confirmation email, but I did see the confirmation screen and know the money got taken out of my account.

EDIT: Nevermind, it's there now. You're right, my meager $1.20 in rewards isn't showing up there.


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03-06-2012, 10:12 AM
  #455
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Remember, expectations are critical to perceived value. Considering that they have been selling tickets in the 100 level for below $40 for virtually every game all season, the matchup will be critical. If it's anyone but the Flyers or Rangers, they will not sell the games out at "box office" prices
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I can't see how it's a good idea to price the first two rounds against potential matchups.
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Originally Posted by BrodeurRULES View Post
I have a tough choice to make because who the hell is going to buy a ticket for the first two rounds for $50 a ticket.
They're gambling. It's that simple.

They've looked at the Eastern Standings, and judge it very possible that the Devils could play either the Rangers or Flyers in the playoffs. They'll sacrifice potentially being embarrassed in Round 1 if they can maximize revenue out of Round 2 (or vice-versa).

I believe it is a poor strategy, because the other side of that gamble is that the Devils could slot at #6, and an upset or two occurs in Round 1. They you could get Florida, Ottawa or Florida, Winnipeg. At the high playoff prices the Devils have set, that would be a trainwreck for ticket sales.

THEN, you get the "Devils cant sell tickets" nonsense that we're familiar with, and you incur more damage to your ticketing product as more Devils STH come to believe there's little value in their seats. Alas, this last bit is impossible to model in Microsoft Excel, and these long-term impacts that cannot be modeled in a spreadsheet, are where, IMO, the Devils ticketing folks fail the most.

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Originally Posted by NJDevs26 View Post
Yeah I'm itching to get one of the suite prizes too...especially since that's the 'only' area of the building I've never sat in during a game.
The Suite views at The Rock are fantastic. I think it could be argued that CI Suites are about the best view in the entire arena.

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I did not see any prices for premier games drop below 30s for these games this year.
I didnt really pay attention to this, but I do know the Montreal game definitely had ample tickets selling in the $20s.

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Ah you know what I did it at 41 games each, forgot about the stupid preseason games, I don't count those since really, who wants to see preseason games?
Nor should you. And you'd be amazed how many STH do NOT think to factor that into the math when they tell you "how much" their ST cost. Either they simply dont want to think about it, or they're not mathematically savvy individuals.

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I don't know why I'm renewing, honestly. It makes terrible financial sense.
As I've argued in years past, for many people being a Devils STH is an emotional thing, not a financially sensible thing. People like saying, "I'm a season ticket holder", etc... This thread is a fantastic example. If you actually do the math, and look at the average number of games a given STH either misses or simply cant resell (i.e. eats the tix), MOST pricepoints do not make sense financially. Miss or eat just 4 or 6 games, and you're entire STH "savings" over box has vanished.

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03-06-2012, 10:28 AM
  #456
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As I've argued in years past, for many people being a Devils STH is an emotional thing, not a financially sensible thing. People like saying, "I'm a season ticket holder", etc... This thread is a fantastic example. If you actually do the math, and look at the average number of games a given STH either misses or simply cant resell (i.e. eats the tix), MOST pricepoints do not make sense financially. Miss or eat just 4 or 6 games, and you're entire STH "savings" over box has vanished.
I think that is a big part of it for me. It also forces me to go to a lot of games, which I want to do, but know if I don't have the financial commitment, I just won't do it. That said, I'm positive, without a doubt, that I could attend just as many games, in an equal location that I'm attending them in, for the same amount of money or less, by buying them selectively from people here, on facebook, stubhub, etc. If I'm looking to pick up seats to a game that I sold or my partner is using, I'll generally look for the cheapest seats in the house, but many times I've seen lowers going for $40 or less per ticket, some better than my seats.

I have purchased at least 4 games in the clubs (in the resale market) over the last 3 years for less than the cost of my season seats for those games.

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03-06-2012, 10:28 AM
  #457
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Season tickets are not a great "financial investment" if that's all that it is about for a fan. If finding the best price is the only thing that's important, then gambling on the secondary market - for any team's fan would be best.
Exactly.

And if in the playoffs the Devils dont draw the Rangers or Flyers, it's good for folks like me that will be buying playoff tickets that Devils STH have essentially subsidized for me.

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03-06-2012, 11:04 AM
  #458
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My ticket exchange balance has been credited to my invoice but now the My Devils Rewards credit is showing up as an additional charge. I just can't win today.

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03-06-2012, 11:48 AM
  #459
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Apparently both my TicketExchange credit and meager Devils rewards balance got added to the playoff invoice. So guess that's good assuming they do, as someone else said, take it off even with the pay as you cheer plan. For what I have credit-wise it'll be gone in the first two games anyway, and assuming we make the playoffs we 'will' have two home games

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03-06-2012, 11:57 AM
  #460
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Agreed about the perks, although the value depends on the # of tix in your account. For example, a single sth gets the same $200 F&B card as someone with 4-6 tix in their account ... but the "value" to the latter (in light of their overall financial commitment) is much lower.
That "value" is all relative to which perk you choose. My family doesn't eat too often at the Rock (depends on the day/time of the game), so the F&B card isn't the most appealing option. My dad though greatly enjoys the Acela Club and chose the free passes to eat up there before a game. For that, the perk is for ___ games. We have 4 seats, so we would get 16 passes, as opposed to 8 for someone with 2 seats. Depending on which perk you choose, there may be additional value for having more tickets on your account.

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03-06-2012, 12:04 PM
  #461
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Part of a long term deal we're trying to work around some of the pieces we don't like. In a bind, tho we don't publicize it or else it would take up the whole day, we could always print your tix for you and leave them at will call for you or a guest and it would cost you nothing...
Not comparing apples to oranges but the rangers do not charge to forward tickets...but their ticket prices are crazily higher than devils

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03-06-2012, 12:08 PM
  #462
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My situation is a bit different because I have paper tickets and my partner is the only one with access to the account (don't ask) so it's a major pain in the ass to get electronic tickets printed. I list them on stubhub usually, or post here, on facebook, and on another Devils fan site, but sell the majority of the tickets that I sell through my work or my mom's work.

Usually the REAL problem games arise when something comes up with 1-2 days before a game I was planning on attending, against a real ****** draw. I can't list them on Stubhub because I don't have electronic tickets and can't ship them in time, so I post them on here, on FB, on the other Devils fan site, and at my work and my mom's work for a reasonable price(like $40/ticket) OBO. Most of those games have uppers selling for $5-10, so people don't even offer me anything for the lowers because they know they can get uppers for $5 and they're looking for the cheapest seats possible. Then comes the frantic phone calls to every friend I have to see if they want the tickets for free, but at that point, everyone has plans already.
Bottom line is unless it is a Rangers, Flyers or Penguins game of special event retiring of a jersey etc or a Saturday or Sunday afternoon game Devil tickets are tough to re-sell above cost....one will continually take a bath....one gets season tickets to lock in good regular season games and possible playoff runs..other games are part of the package but if you have to sell prepare to add salt and pepper on them before eating them at a loss

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03-06-2012, 12:27 PM
  #463
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Bottom line is unless it is a Rangers, Flyers or Penguins game of special event retiring of a jersey etc or a Saturday or Sunday afternoon game Devil tickets are tough to re-sell above cost....one will continually take a bath....one gets season tickets to lock in good regular season games and possible playoff runs..other games are part of the package but if you have to sell prepare to add salt and pepper on them before eating them at a loss
That is not specific to the devils...it's throughout sports. The popularity of the secondary market has made resale of all b and c level games difficult to recoup full price. Simple supply and demand - there are more resellers now bc everyone has access....and generally the same number of fans. Therefore price shoots down. Baseball has been ruined due to this. Even football non rival games are a tough sell.

The best gauge for us is whether we are approached by brokers for more seats. Our existing brokers all renew...and I get a call a day from a new broker who wants to pay for full season tix in blocks. These folks do the math for a living. We turn them away...but by the mere fact that they're asking, it tells me the collectively, even with "eating" the price on some of the lesser demand games, the continued purchase of fulls is a money maker for them, all in. Some games up...some down...but all in all, they make more than they shell out...even after sharing fees. That's the evidence needed that on the whole, season tickets save you money.

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03-06-2012, 12:48 PM
  #464
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Bottom line is unless it is a Rangers, Flyers or Penguins game of special event retiring of a jersey etc or a Saturday or Sunday afternoon game Devil tickets are tough to re-sell above cost....one will continually take a bath....one gets season tickets to lock in good regular season games and possible playoff runs..other games are part of the package but if you have to sell prepare to add salt and pepper on them before eating them at a loss
Who said anything about selling above cost? I'd kill to sell games that I can't attend AT cost. The games I have a real issue with are the ones that I get $0.


Here's an example: Thursday's game, stubhub prices. This is lower level, on the side that my seats are on (because, let's be honest, nobody chooses an exact section they want to sit in). This isn't for a worthless game, either, this is for a division rival.

Cost - Section - Row
$44.00 Lower Ends 22 19
$45.00 Lower Ends 5 19
$46.00 Lower Ends 3 15
$46.00 Lower Ends 4 11
$46.00 Lower Ends 22 13
$46.00 Lower Ends 5 15
$46.00 Lower Ends 4 13


After Stubhub takes their 15% cut, these people are getting $39/ticket, for tickets that cost $53/ticket @ the STH price(+ the BS cost of the preseason games that we're forced to buy).


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03-06-2012, 12:54 PM
  #465
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Who said anything about selling above cost? I'd kill to sell games that I can't attend AT cost.
Point well taken...should have said sell at cost ...games that are duds the devs always have special deals which make regular fan wanting to go pay for a ticket from devils with more bang for the buck with free food etc making selling your season ticket even more difficult on the exchange...it is sad in a way that the devils have one of the best if not the best arena in hockey and are a playoff contender every year in the New York/ New Jersey market but can't sell tickets with ease.

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03-06-2012, 01:01 PM
  #466
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Point well taken...should have said sell at cost ...games that are duds the devs always have special deals which make regular fan wanting to go pay for a ticket from devils with more bang for the buck with free food etc making selling your season ticket even more difficult on the exchange...it is sad in a way that the devils have one of the best if not the best arena in hockey and are a playoff contender every year in the New York/ New Jersey market but can't sell tickets with ease.
Admittedly, after seeing some of the Ranger ticket prices, I'm kinda glad we don't sell out every game. Yeah, we all want a packed building every night 'and' affordable prices, but you just aren't getting both at the same time lol.

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03-06-2012, 01:04 PM
  #467
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At least I can take solace in the fact that that Ilya's wife and children won't go hungry.

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03-06-2012, 01:05 PM
  #468
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Who said anything about selling above cost? I'd kill to sell games that I can't attend AT cost.
I think (and I could be wrong) that the main issue (for many sths) is that one of the main benefits of season tickets is "significant savings" from box office prices. Certainly, that applies in most (if not all) price points (some 200-level seats might be an exception here). With that savings, people figure (or hope) that, even if they can't make every game, they should be able to recoup THEIR season ticket cost (since the buyer will still be getting an excellent deal, well below the "box office" price).

Season ticket holders always take the risk that, due to team performance, the economy, or other factors out of their control, the secondary market tanks and they can't sell, even at their season ticket cost. Such is life.

However, particularly in the last couple of years, the Devils themselves (directly and through various other outlets) have been offering deals the bring the cost to the individual ticket purchaser very close to (and, in some cases, below) the season ticket cost. From what I have seen here and through social media and e-mail outlets (and someone correct me if I am wrong), I would venture to say well more than half of the games this season will have had SOME sort of deal that let someone get a 100-level ticket plus food/beverage (and not just the $22/$28 price points) for $30-$35/ticket.

That (potentially) undercuts a 100-level sth who can't go to the game ... and certainly undercuts the 200-level sth.

No question that having your (specific) seats locked in for every game, plus the other perks (access, etc.), provide value to sths. While season tickets can't be viewed as an "investment" (that will provide a return), I think it's important that sths still feel they saved something.

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03-06-2012, 01:18 PM
  #469
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I think (and I could be wrong) that the main issue (for many sths) is that one of the main benefits of season tickets is "significant savings" from box office prices. Certainly, that applies in most (if not all) price points (some 200-level seats might be an exception here). With that savings, people figure (or hope) that, even if they can't make every game, they should be able to recoup THEIR season ticket cost (since the buyer will still be getting an excellent deal, well below the "box office" price).

Season ticket holders always take the risk that, due to team performance, the economy, or other factors out of their control, the secondary market tanks and they can't sell, even at their season ticket cost. Such is life.

However, particularly in the last couple of years, the Devils themselves (directly and through various other outlets) have been offering deals the bring the cost to the individual ticket purchaser very close to (and, in some cases, below) the season ticket cost. From what I have seen here and through social media and e-mail outlets (and someone correct me if I am wrong), I would venture to say well more than half of the games this season will have had SOME sort of deal that let someone get a 100-level ticket plus food/beverage (and not just the $22/$28 price points) for $30-$35/ticket.

That (potentially) undercuts a 100-level sth who can't go to the game ... and certainly undercuts the 200-level sth.

No question that having your (specific) seats locked in for every game, plus the other perks (access, etc.), provide value to sths. While season tickets can't be viewed as an "investment" (that will provide a return), I think it's important that sths still feel they saved something.
95 percent of games are value games. Group sales to targeted lists do have access to classic games, but never below sth price. These offers are all in specific sections...and depending on game - provide less attractive locations then fulls. Keep in mind as the base grows - fulls get first dibs on locations, then halfs, then 13s, then flex, then 5 gamers...and finally single game buyers and groups. Are there some games here good locations are avail - sure...but depends on the game.

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03-06-2012, 01:26 PM
  #470
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Originally Posted by onefatsurfer View Post
Who said anything about selling above cost? I'd kill to sell games that I can't attend AT cost. The games I have a real issue with are the ones that I get $0.


Here's an example: Thursday's game, stubhub prices. This is lower level, on the side that my seats are on (because, let's be honest, nobody chooses an exact section they want to sit in). This isn't for a worthless game, either, this is for a division rival.

Cost - Section - Row
$44.00 Lower Ends 22 19
$45.00 Lower Ends 5 19
$46.00 Lower Ends 3 15
$46.00 Lower Ends 4 11
$46.00 Lower Ends 22 13
$46.00 Lower Ends 5 15
$46.00 Lower Ends 4 13


After Stubhub takes their 15% cut, these people are getting $39/ticket, for tickets that cost $53/ticket @ the STH price(+ the BS cost of the preseason games that we're forced to buy).
You're leaving out the price that the buyer is paying after fees and shipping, which brings it up to around $53.. So if $53 is the demand on stubhub, why not try selling your tickets on your own.. Using stubhub is your choice and it's not the team's responsibility to make sure that you get such a big discount that you can sell on stubhub and break even after fees

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03-06-2012, 01:34 PM
  #471
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You're leaving out the price that the buyer is paying after fees and shipping, which brings it up to around $53.. So if $53 is the demand on stubhub, why not try selling your tickets on your own.. Using stubhub is your choice and it's not the team's responsibility to make sure that you get such a big discount that you can sell on stubhub and break even after fees
He said earlier the tickets aren't in his name so TicketExchange is out, and he has a limited number of people he can sell to last minute.

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03-06-2012, 01:37 PM
  #472
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The VAST, VAST majority of people that are looking for tickets on social networking sites (this, facebook, etc) are younger people who typically don't have the $ to spend on lowers, and are looking for the absolutely cheapest tickets possible, and would prefer to buy a $5 upper level ticket than a $10 lower level ticket. The only real outlet for lower level tickets is Ticketexchange (I can't use) stubhub (I can't use if it's last minute) and word of mouth (how I sell nearly every one of the tickets that I sell)

Meh, it's just the situation that I'm in. It definitely doesn't help that there are so many offers for discounted lower level tickets and disgustingly cheap mezzanine level tickets. It seems like a lot of these issues would be avoided if I had access to the account.


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03-06-2012, 02:01 PM
  #473
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95 percent of games are value games. Group sales to targeted lists do have access to classic games, but never below sth price. These offers are all in specific sections...and depending on game - provide less attractive locations then fulls. Keep in mind as the base grows - fulls get first dibs on locations, then halfs, then 13s, then flex, then 5 gamers...and finally single game buyers and groups. Are there some games here good locations are avail - sure...but depends on the game.
There are only 10 "value" games. There have been the $30 = 100-level ticket + $10 in food (or hot dog/soda), or similar, for more games than I can count, including (off the top of my head) games against the Isles, Bruins, Blackhawks, Maple Leafs, and other Classic games. There was even something very similar to the "premier" game against the Pens on 12/31. The Columbus Day game had the $14.92 ticket.

I understand that you may not consider a ticket + $10 in food/beverage for $30 to be less than the sth cost of $22, but in reality I believe that the buyer does (and some of those promotions included additional perks), since the avg. "spend" on food/beverage is probably at least $10.

People have posted on this board that they ended up with 100-level seats in more expensive sections than the $22/$28.

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03-06-2012, 02:48 PM
  #474
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There are only 10 "value" games. There have been the $30 = 100-level ticket + $10 in food (or hot dog/soda), or similar, for more games than I can count, including (off the top of my head) games against the Isles, Bruins, Blackhawks, Maple Leafs, and other Classic games. There was even something very similar to the "premier" game against the Pens on 12/31. The Columbus Day game had the $14.92 ticket.

I understand that you may not consider a ticket + $10 in food/beverage for $30 to be less than the sth cost of $22, but in reality I believe that the buyer does (and some of those promotions included additional perks), since the avg. "spend" on food/beverage is probably at least $10.

People have posted on this board that they ended up with 100-level seats in more expensive sections than the $22/$28.
Any offer you see that comes from the devils directly, comes from our group sales department. They have a graduated scale that - based on the size of the group, differs. If they commit to a larger group, they have a more attractive price. These offers are sent to the groups database via email, so yes it gets forwarded by others to folks outside of the group. That said, the prices are never below sth price. If you want to take into consideration the f and b cards, and subtract it from the cost, it's only apples to apples to compare the f and b cards you get as a sth for 20 games, minimum.

Also, this again doesn't take into consideration what those folks must spend on premier games, top classic games like the niedermayer game, and the face that they are given the "best available" seat.

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03-06-2012, 04:17 PM
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BenedictGomez
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Originally Posted by Devs Service Answers View Post
Also, this again doesn't take into consideration what those folks must spend on premier games, top classic games like the niedermayer game, and the face that they are given the "best available" seat.
I have a curiousity question. How many games does the average full STH attend?

I know this will vary by area (corporate clubs may go unused,etc..), and I know there's technically no way for you to know precisely (i.e. a STH may only attend 23 games, but sell the other 18 and have "perfect attendance") but I'm guessing you have some vague idea?

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