The RinkFor the not so ready for prime-time players, coaches, referees, and the people that have to live with them. Discuss experiences in local leagues, coaching tips, equipment, and training.
Flite Hockey has to be the worst company I've ever dealt with. I tried to give a 'smaller company' a chance and purchased their Chaos skate. I called to order as I wasn't sure of my size - so far so good.
10 days later I hadn't received a confirmation or delivery, so I emailed them. No response. I wait another few days. 2 weeks later I finally call them, get a 'sorry' and the skates are shipped out. I received them ~5 days later only to find the rivets are missing that hold the cowling to the boot! Good thing I noticed these as that could be very dangerous - ie, break your ankle! The fit and feel of the boot compared to the big 3 was pretty disappointing. Very bulky, heavy, and boxy.
I email them asking for a replacement, low and behold, no response. I finally call them again, and get a snarky response from Gerry, the owner. He was upset at me because I had sent him 3 emails in the interim (the ones he didn't respond to), I had said I was upset, and would be happy to post negative reviews if they weren't going to take care of the situation.
Long story short, he hung up on me, so I had to dispute the charge with my credit card company, and I am still working on getting my money back 3 months later.
I ended up buying some nice Bauers, and couldn't be happier. Steer clear of this hole of a company. Their products and customer service are horrible.
