So, I ordered a Pizza Hut pizza for delivery at 5. Was supposed to be here at 6. It's now 7:30 and Pizza Hut won't answer their phones when I call to find out about my delivery.
I've called 20 times. I'm not more angry than I am hungry.
What should I do about this
Former employee here
Call and politely ask for the manager. Explain that you placed an order and were counting on a pizza at 6 but it's now 730. I assume what you did was a 'future order' placed around 5 for delivery at 6, and not that you were quoted 60 minutes. It's entirely possible for the person to have place the future order wrong in the system. When I worked there, every order (future or not) prints out a receipt. Future orders come out ahead of time so they can be hung up so everyone is aware. They also pop up according to current delivery time. Once someone accidentally misplaced a decimal and triggered every future order we had.
Managers do catch hell for complaints, even unreasonable ones. The paranoia corporate has there is amazing to see. You'll have to justify completely stupid things. This works in your favor, and the manager should be more than willing to fix the situation with store credit or freebies. Just don't be a dick. When I worked there, I was able to instantly hang up on any customer that was swearing or extremely combative. Didn't have many of those, but occasionally you get a belligerent drunk.
If you really want to, there will be a survey # at the bottom of the receipt. Give them a bad one. Those hurt big time, but it's fair game if you (the store) aren't going to do your job.