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Originally Posted by Saku_All_The_Way
the thing is that im maybe buying a ps3 from someone living in matane ... if i use paypal (and the guy give me a fake ps3 or something like that) does paypal refund or something like that?!?
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13.5 PayPal Buyer Complaint Policy
1.What is the PayPal Buyer Complaint Policy?
It is PayPal’s process to help you resolve a problem with a seller through the PayPal Resolution Center for purchases that are not eligible for PayPal Buyer Protection.
The PayPal Buyer Complaint Policy is similar to PayPal Buyer Protection in that it enables buyers to file Disputes for Items Not Received (INR), or for items that are Significantly Not as Described (SNAD).However, recovery of any amounts is not guaranteed and is limited to the amounts that PayPal can recover from the seller’s Account, even if PayPal makes a final decision in your favor.
2.What is the process for the Buyer Complaint Policy?
Similar to PayPal Buyer Protection, you must file a Dispute in the PayPal Resolution Center within 45 days of the date you sent the payment. Once you have done so, you should attempt to resolve the Dispute directly with the seller.
3.What happens if I am unable to resolve the Dispute directly with the seller?
You may escalate the Dispute to a Claim within 20 days of the date you filed the Dispute. PayPal will make a final decision for some - but not all - Claims.
PayPal will generally make a final decision for an Item Not Received (INR) Claim, but will not make a final decision for a Significantly Not as Described (SNAD) Claim, or Claims involving the following purchases: intangible items, licenses, airline flight tickets, services, vehicles, live auctions, real estate, classified ads on eBay, or other items as determined by PayPal (collectively “Ineligible Items”). This means that unless the seller voluntarily refunds your money, you will not recover any amounts for a SNAD Claim or a Claim for an Ineligible Item filed under the Buyer Complaint Policy.
4.What if PayPal makes a final decision in my favor?
If PayPal makes a final decision in your favor, we will collect any available funds in the seller’s PayPal balance at that time. However, recovery is not guaranteed and is limited only to the amounts that PayPal can recover from the seller’s Account. Any amounts collected from the seller will be placed in your Account.
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13.6 SNAD Definition
What is Significantly Not as Described (SNAD)?
An item is Significantly Not as Described if it is materially different than what the seller described in the item listing. Here are some examples:
*You received a completely different item. Example: You purchased a book and received a DVD or an empty box.
*The condition of the item was misrepresented. Example: The listing said “new” and the item was used.
*The item was advertised as authentic but is not authentic.
*The item is missing major parts or features which were not disclosed in the listing.
*You purchased three items from a seller but only received two.
An item is not Significantly Not as Described if it is materially similar to the seller’s item listing description. Here are some examples:
*The defect in the item was correctly described by the seller.
*The item was properly described but you didn't want it after you received it.
*The item was properly described but did not meet your expectations.
*The item has minor scratches and was listed as used condition.
Also : If it's too good to be true, stay away.
