If I remember correctly, didn't Ted Leonsis make his email address available to the public and encourage fans of the team to write him with comments/complaints/compliments/whatever? I've checked both the Washington Capitals' website and the Ted's Take blog (and all of my STH emails), but can't find any contact information.
i had a feeling he was working for them but AOL just sucks now and is really good for nothing except people are locked in with their email from dial-up days and do not want to give it up. AOL cd's back in the day could be found everywhere, giving people 1-3 months free. It was an awesome promotion that probably was the reason for most of the business.
That was 94-97, when there was nothing else on the internet. As soon as choices became available, everyone ditched AOL.
Not only that, but it was impossible to get out of AOL membership.
And most recently, they are still pulling shady tricks on members: